Our remote ROI service model, Virtual REP, was created to simplify the ROI process while improving your efficiency, patient satisfaction and profitability. Utilizing our Virtual REP service model, our field representative no longer needs to sit in your office which frees up your valuable office space. Instead, an assigned DMRS representative monitors your dedicated request queue multiple times each day from our corporate headquarters and begins the release of information process immediately. Once credentials are established, we handle the entire ROI function so you won’t have to. This Virtual REP service platform allows for rapid implementation, transitioning the ROI function from you to DMRS easily and without delays.
Expedited Processes: Record requests are forwarded to DMRS’s corporate headquarters where a staff member will review incoming requests and begin the process without delay.
Cost Savings: Reduce labor, phone calls, printing and postage costs for your organization
Audit Support: DMRS will process all RAC, government and commercial audits so your staff can focus on what’s most important – your patients.
Full Reporting: DMRS provides full transparency of every medical record request available to you in real time via our online platform
Customizable Solutions: We can handle any specification that is HIPAA compliant.
Time Savings: You focus on patient care while we focus on fulfilling medical record requests.At DMRS, we offer a seamless implementation process that is easy and hassle free. With more than 30 years of experience, our team works with all types of healthcare facilities and can integrate with any EHR to provide solutions to fit your specific needs. When you partner with DMRS you’re not only acquiring a service to handle your record release needs, you are attaining the necessary resources required to ensure compliance, quality control and customer satisfaction. Simply contact one of our ROI consultants today to discuss how you can take advantage of our benefits.
Professional service that alleviates our staff’s workload and allows us to meet guidelines for timely record release
Diversified caught misfiled labs and even sent them back so that we could fix the mistakes.
Diversified ensures that record releases are HIPAA compliant. This saves us time on manpower and most of all, the customer service provided to our patients. This helps us focus on patient care
Diversified’s rep is always so pleasant. He constantly helps our office with HIPAA related questions
Service rep always calls to check in, works well with staff, and is in and out efficiently without disrupting workflow
The biggest benefit of Diversified’s service is the knowledge that the requester will get the correct documents that they require
Diversified Medical Records Services has been a leading provider of correspondence and compliance solutions for over 30 years. Our company offers a broad range of services that encompass your entire practice’s needs.
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